We help you sell your products on BigCommerce storefronts, marketplaces, and social channels.

Support

Support Options

Updates and Problems

If you have a problem or need an update enter a support ticket or call us:


978-772-0888

Support@SandyPondConsulting.com

8 am to 4 pm EST


BigCommerce Support


If you're having technical problems or need assistance after our normal hours please see below on instructions for contacting BigCommerce support.


BigCommerce Enterprise

When you are working with a BigCommerce Project Manager please contact them directly via the contact methods provided to you.


When you have an urgent problem and you can't reach your BigCommerce Project Manager contact BigCommerce support.


Support Ticket

BigCommerce Support

BigCommerce provides support via:


  • Live chat

    Surf to BigCommerce.com, scroll to bottom of page, and look for and click on chat icon.

  • Phone: 1-888-699-8911 (US)

  • Email

    Surf to BigCommerce.com, click on Contact in top menu, click on Email Support, click on Product Support, Log in to your BigCommerce store. Create a new support case.


* You will need your support pin to get help from BigCommerce.

How to Find Your BigCommerce Support Pin

Follow these instructions to get your BigCommerce support pin:


  1. Login to your storefront.

  2. Go to the left menu and look for Help item at the bottom.

  3. Click on Help.

  4. Your Support Pin is displayed at the bottom of the Help menu.
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